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  How do i access my users voicemail to record a greeting?

On the users phone Dial 6000* to access the voicemail settings and record your greeting

 Hiding an outbound number

You can hide the outbound number from within the Portal Navigate to Users then Service...

 How can I resend/Preview my users welcome emails?

Select one or more user profiles. From the More menu, click Resend/Preview Welcome Email.

 How do I add a user group?

Groups are typically company departments such as Support, Sales, Marketing. Organize staff into...

 How do I import my corporate directory?

Our support engineers would action this for you from a supplied excel template  Please email any...

 How do I record a main office voicemail and designate access to it?

Set up a general mailbox for a specific purpose, for example directing calls to voicemail at...

 How do I reset my Users passcode?

Select one or more user profiles. From the More menu, click Reset Passcode. Reset Passcode...

 How do I send Voicemail to email?

You can send voicemail to email from within the Portal Important – Ensure the user has a correct...

 How do I set a generic answerphone message for all users?

First, set up a general mailbox as above, this can have a seperate greeting from your primary...

 How do I set up Music On Hold?

Provides callers with music or information while they are waiting for a call to be completed. Pre...

 How do I setup Business Hours?

Set the hours when your business is open and closed. For example, use the Day setting for the...

 How do I show inbound caller names?

Our support engineers would action this for your from a supplied excel template Please email any...

 How to delete a group

When you no longer need a group, you can remove it from the system. To delete a Group:...

 How to modify a group

When you need to add or update group members or settings, click the appropriate tabs on the menu...

 What is a Call Flow?

Allows you to set up how incoming calls to your company’s main number are handled at different...

 What is a ring pattern?

Ring All Rings all available members at the same time. Terminal Ring Ring the first available...

 What is a voice mailbox type?

A voice mail box type is a mailbox that serves a specific function.   Extension Transfers...

 What is an Auto attendant?

A feature that allows you to set up a menu structure that provides callers with self-service...

 What type of groups can I have?

Hunt Group A list of users, that would be called individually Paging Group Page through...

 Where do I find the handset manuals?

All manuals and quick reference guides can be downloaded from the download section within this...